Dawn Brummett is ORNL Federal Credit Union’s EVP & Chief Operating Officer. Dawn is responsible for the call center and all loan and deposit operations, including alignment of the core banking system with payment services and integrated mobile and online banking platforms. Dawn leads ORNL FCU’s efforts to not only meet member expectations for digital technology and member service, but to far exceed them. In this role, she spearheaded ORNL FCU’s digital and mobility strategy and initiatives to achieve set business goals.
Since her career began at ORNL FCU in 1992, Dawn has served in several senior management positions, including Vice President of Retail Lending and Operations and Vice President of Member Services. Previous to these roles, Dawn was the Sales Manager who championed ORNL FCU’s Sales and Service Culture and Program implementation and administration.
Dawn holds a Bachelor of Science degree in Business and Organizational Management from Tusculum College and a Masters in Business Administration from Lincoln Memorial University.